At 999bat, we believe that gambling should be an enjoyable form of entertainment — nothing more. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control of their play at all times.
For the vast majority of people, gambling is a leisure activity that adds excitement to watching a cricket match, spinning a slot, or enjoying a hand of live blackjack. Most players set a budget, stick to it, and walk away when the session is over. But gambling can become a problem for some individuals, and at 999bat we take that reality seriously.
Problem gambling — sometimes called gambling disorder — is a recognised condition in which an individual loses control over the amount of time and money they spend gambling, to the point where it causes harm to their finances, relationships, or mental wellbeing. It is not a character flaw or a sign of weakness. It is a condition that responds well to early intervention and the right support tools .
999bat provides a suite of responsible gaming tools that are available to every registered player in Bangladesh — free of charge, with no waiting period, and no judgment. These tools are designed to help you maintain healthy boundaries around your gambling activity, whether you feel your play is becoming problematic or simply want to set sensible guardrails from the start.
18+ Policy: The 999bat platform is strictly open to players aged 18 years and older. Age verification is conducted at registration and may be requested at any time during your account lifetime. Any account found to belong to a person under 18 will be closed immediately and all funds returned in accordance with our Terms & Conditions.
No one under 18 is permitted to open or operate an account on the 999bat platform. Age checks are mandatory and non-negotiable.
Deposit limits, session time-outs, cooling-off periods, and full self-exclusion are available to every player at no cost and with no conditions attached.
Our support team is available around the clock to assist players who feel their gambling is becoming a concern. Contact us any time at [email protected].
All responsible gaming requests — including self-exclusion — are handled with strict confidentiality in line with our Privacy Policy.
Every 999bat player has access to the following responsible gaming tools. You can activate or adjust any of these features by contacting our support team at any time.
Set a maximum deposit amount per day, week, or month. Once a limit is in place, 999bat will not accept deposits beyond that threshold for the chosen period. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before it applies.
Specify the maximum number of hours you wish to spend gambling on 999bat in a single session or per day. When your limit is reached, the platform will alert you and, if you choose, log you out automatically. This tool is especially useful for players who lose track of time during long sessions.
Request a short break from gambling — from 24 hours up to 6 weeks. During a cooling-off period your account remains open but you will be unable to place bets, play casino games, or make deposits. Your account history and balance are preserved for when the period ends.
If you feel you need a longer break or are struggling to control your gambling, you can request self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. Self-exclusion is activated within 24 hours of your request. During exclusion, 999bat will not send you any promotional materials and will not reinstate your account before the period expires.
Set a cap on the amount you are willing to lose over a defined period — daily, weekly, or monthly. When your loss limit is reached, your ability to place further bets is suspended for the remainder of that period. This tool helps ensure that a run of bad luck does not escalate into a serious financial impact.
Enable periodic on-screen notifications that show you exactly how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and provide a moment of reflection before you decide whether to continue playing.
How to activate a tool: To set or adjust any responsible gaming tool on your 999bat account, contact our support team by email at [email protected] with your registered account details and the specific tool or limit you wish to apply. All requests are processed within 24 hours, and most protective measures (such as deposit reductions and self-exclusion) take effect immediately.
Problem gambling often develops gradually. Being able to recognise the early warning signs — in yourself or in someone you care about — is the first step toward getting help. If several of the following statements apply to you, we encourage you to contact the 999bat support team or seek independent guidance.
Chasing losses: Returning to gambling after losing money in an attempt to win it back, often resulting in larger losses than originally intended.
Spending beyond your means: Gambling with money intended for rent, household bills, groceries, or other essential expenses such as children's school fees.
Concealing gambling activity: Hiding the amount of time or money spent gambling from family members, friends, or colleagues.
Inability to stop: Feeling restless or irritable when attempting to reduce or stop gambling, or making repeated unsuccessful attempts to cut back.
Gambling to escape: Using gambling as a way to cope with stress, anxiety, loneliness, depression, or other difficult emotions rather than as a form of entertainment.
Neglecting responsibilities: Missing work, neglecting family commitments, or withdrawing from social activities due to time or money spent on gambling.
Borrowing to gamble: Taking loans, borrowing from friends or family, or using credit specifically to fund gambling activity.
The following questions are based on widely recognised responsible gaming assessment frameworks. Honest answers can help you understand your current relationship with gambling. If you answer "yes" to three or more questions, we strongly recommend contacting the 999bat support team.
If you answered yes to three or more of the above questions, please contact our support team at [email protected] or request an immediate self-exclusion. Help is available 24 hours a day, 7 days a week. You are not alone.
The table below summarises each responsible gaming tool available to 999bat players in Bangladesh, the timeframes it covers, and how quickly it takes effect once requested.
| Tool | Periods Available | Takes Effect | Reversible? | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) / 24 hours (increase) | Yes — after 24-hour cooling period | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Yes — after 24-hour cooling period | Available |
| Session Time Limit | Per session / Daily | Immediately | Yes — adjustable at any time | Available |
| Reality Check | Every 30 / 60 / 90 minutes | Next session | Yes — adjustable at any time | Available |
| Cooling-Off Period | 24 hours / 1 week / 1 month / 6 weeks | Within 24 hours of request | No — must run its full course | Available |
| Self-Exclusion | 6 months / 1 year / 2 years / Permanent | Within 24 hours of request | No — cannot be reversed early | Available |
If gambling is causing you distress or financial difficulty, reaching out is the most important step you can take. The 999bat support team is available 24/7, and our response to all responsible gaming requests is both prompt and confidential.
Send an email to [email protected] at any time. In your message, describe your concern — whether it is a request to self-exclude, set a deposit limit, or simply to talk through what you are experiencing. Our team will respond within 24 hours and treat your case with complete confidentiality. You do not need to be in crisis to reach out — early contact is always encouraged.
Sometimes the most effective first step is speaking honestly with a family member, a close friend, or a trusted community figure. You do not have to face this alone. Sharing what you are going through can break the cycle of secrecy that often makes problem gambling harder to address. The people in your life who care about you will want to help.
Problem gambling is a recognised behavioural condition and qualified mental health professionals can provide effective support. If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, speaking with a licensed counsellor or psychologist is a practical option. Your doctor can also refer you to appropriate mental health services available in your area.
If you feel that the best course of action is to stop gambling immediately, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username or account email. Your account will be suspended within 24 hours, all marketing communications will cease, and no requests to reactivate the account will be processed before the exclusion period ends.
A note on minors: If you believe someone under the age of 18 is using a 999bat account — whether their own or a parent's — please report it immediately to [email protected]. We will investigate and act without delay. Protecting young people from access to gambling is one of our highest priorities.
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